Some purchases inspected under Authenticity Guarantee are considered final sale. Trademarks are names, phrases, sounds or symbols used in association with services or products. To help you avoid storage fees for products that have not been selling and create room for more productive inventory, we are offering a free removal fee promotion for a limited time. Location is important for the success of a cold storage facility. If an authenticated item is eligible to be returned, close protection services the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn’t match the listing. Items that display the Authenticity Guarantee – opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. Trading Cards have a more limited return window.

If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn’t offer returns. They are generally not trained to attack but to alert owners of a stranger’s presence. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. See Exclusions and special coverage. As self-protection, we see increasing use of self-regulation. Online data backup solution calls for the use of a third-party server outside of the organization. When the seller doesn’t offer returns, or a remorse return request falls outside the seller’s return window, the seller may exercise their discretion to accept or deny the return.

If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item (“remorse” returns). The return is treated as if the item didn’t match the listing. Bay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn’t match the listing. If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller’s behalf. The seller is required to respond and provide either tracking information, delivery updates, or a refund. If the seller hasn’t responded or if the buyer and seller can’t reach a resolution, they can ask us to step in and help.

If the seller hasn’t responded, or hasn’t issued a refund after receiving the return, or if the buyer and seller can’t reach a resolution, either party can ask us to step in and help. If the seller hasn’t responded or hasn’t issued a refund after receiving the return, or if the buyer and seller can’t reach a resolution, either party can ask us to step in and help. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. The seller may exclude original shipping costs from the refund. If the item doesn’t arrive at the address provided by the buyer at checkout or isn’t made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. If an item is being returned, the seller is responsible for return shipping. The seller is required to respond and provide a solution to the buyer’s issue.